Customer Service Representative

Job Details

Job Title: Customer Service Representative

Location: Selangor, Malaysia

Work Arrangement: Hybrid

About the Role

The Customer Service Representative receives, processes and fulfils customer orders, with the highest possible level of efficiency and responsiveness.

Key Responsibilities

• Input all new Sales Orders into JDE & email sales contract to customer for order confirmation
• Coordinate delivery schedule with sales and customer
• Coordinate with warehouse operations for truck arrangements
• Assist customers with routine problem solving such as order discrepancies, damaged product, late shipments, billing discrepancies, etc.
• Verify customer special requests are processed correctly
• Work closely with salespeople handling same customer base
• Develop relationship with counterpart at strategic customers
• Authorize logistics provider payments for accounting
• Create and maintain shipment files
• Track open order (SO) status
• Maintain familiarity with business, staff and customer
• Coordinate and ensure proper filing of local documentation and declarations as needed
• Collect shipping documentation such as trucking POD to prepare for invoicing customer
• Coordinate price book accuracy with sales
• Ensure prompt and accurate invoicing to customer

Skills

• Familiar with chemicals distribution will be an advantage
• Knowledge of operations and key factors impacting an integrated supply chain process
• Familiar with country transportation regulations & requirements
• PC skills with an emphasis on spreadsheets and data base programs. Well versed in MS Office software – ie. Ms-Word, Ms-Excel and Ms-PowerPoint.
• Familiarity with enterprise management system like SAP or J D Edwards.
• Good communication & team work skills – oral & written
• Organization, analytical & prioritization skills – able to multi-task under time pressure.
• Proactive customer service mindset
• Ability to identify, drive and resolve issues with other groups proactively and effectively

Job Requirements

• Integrity – Conduct business with high ethical standards and be honest in all internal and external relationships
• Diversity – Encourage diverse opinions, respect ideas from all stakeholders, and cultivate a culture of mutual respect
• Effort – Demonstrate personal commitment through effort and investment in your work
• Accountability – Be responsible for your role and obligations in the organization
• Service – Provide exceptional service and honour commitments to our business partners

Accountability & Key Dimensions

• Customer Satisfaction Measures
• Orders Processed – quantity & quality (low error rate)
• Support level to sales team (for approved tasks)
• Relationship with key customer counterparts

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.