Sales Support Officer

Job Details

Job Title: Sales Support Officer

Location: No. 43 Street 38, An Khanh Ward, HCMC

Work Arrangement: Onsite

Key Responsibilities

• Make stock balance for assigned key accounts by proactive getting them order, reminding customer to receive goods, support to prepare delivery documents.
• Receive purchase order/ sales order/ rolling forecast from sales team or customer then proceed those orders with related departments.
• Support commercial team to follow up regular orders/projects with some of customers.
• Support sales create new product code, vendor code, and customer code on system if needed.
• Support sales to compose all documents for approval, quotation, contract, and other document as customers requested.
• Support sales to order gift, calendar, and notebook; even support sales to make list and order gift for customers.
• Support the others works related when sales team are on field.
• Support sales to ask for payment plans from customer if any overdue, collect bad debts from customers.
• Support sales to update FC of sales in the system monthly.
• Follow up urgent order by air/ late shipments etc so that the sales team & SSO can inform customers promptly.
• Support sales to follow up with CS, finance for SO release in term of any internal approval needed (overdue, over credit limit etc)
• Support sales to solve customer complaints related to product quality and late deliveries etc.
• Other tasks assigned by line manager.

Job Requirements

• Bachelor’s degree in Business, Chemical Engineering (preferred), or related fields.
• 2–3 years of experience in sales support, customer service, or administrative roles (experience in the chemical industry is an advantage).
• Experienced with using a Customer Relationship Management system to manage and monitor business. Knowledge of chemical safety regulations (MSDS, GHS) is a plus.
• Strong communication and interpersonal skills. High attention to detail and accuracy.
• Good command of English (written and spoken).
• Proficient in Microsoft Office.
• Ability to work collaboratively with multiple departments.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.