Customer Development Manager Personal Care

Job Details

Job Title: Customer Development Manager Personal Care

Location: Origgio (Va) Italy

Work Arrangement: Hybrid

About the Role

The Customer Development Manager for Personal Care Market will reinforce the Italian sales team and contribute to the expansion of commercial sales activities with A, B and C1 customers and prospects.

Key Responsibilities

• Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
• Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
• Responsible for prices and quotation for own customer pool.
• Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
• Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure.
• Responsible for elaborating and following of account planning for key customers (e.g., A1).
• Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
• Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.

Decision rights

• Influence individual (end) customer pricing.
• Influence account plans.

Key Performance Indicators

• Material margin and revenue (growth)
• Generation and follow up of opportunities (number, MM value, success rate)
• CRM adoption
• Number of customer visits
• Minimum number of buying customers
• Extension % share of wallet customers
• Number of new products (sales and promotion)
• Compile and register product customer potentials (market intelligence)
• Average sale per customer
• Rate of lost customers
• Quality of account plan and other management information

Skills

• Customer Focus
• Entrepreneurship
• Negotiating
• Market Orientation
• Networking
• Perseverance
• Problem Analysis
• Result Focused

Job Requirements

• Bachelor degree or master degree in Chemistry or similar
• Minimum 4-5 years working experience
• Relevant technical knowledge
• Good knowledge of English spoken and written
• Knowledge of ERP and CRM systems
• MS Office with focus on Excel and Power Point
• Communication skills
• Commercial and financial awareness
• Professional/technical expertise

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more
• A competitive salary and compensation pack, including bonus & benefits, sized on your skills and experiences.

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.