Customer Development Manager Food Bakery
Job Details
To strengthen our Italian Food Ingredients sales team, we are looking for an experienced Customer Development Manager specialized in the bakery market.
In this role, you will contribute to the expansion of our commercial activities by developing strong relationships with existing customers and identifying new business opportunities within the bakery and food ingredients sector.
Location: Origgio, Italia
Work Arrangement: Hybrid
About the Role
Job Purpose
The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.
Job Position
The Customer Development Manager reports directly to the Commercial Director Food.
Key Responsibilities
Responsibilities
- Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
- Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
- Responsible for prices and quotation for own customer pool.
- Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
- Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure.
- Responsible for elaborating and following of account planning for key customers (e.g., A1).
- Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
- Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.
Decision rights
- Influence individual (end) customer pricing.
- Influence account plans.
Key Performance Indicators
- Material margin and revenue (growth)
- Generation and follow up of opportunities (number, MM value, success rate)
- CRM adoption
- Number of customer visits
- Minimum number of buying customers
- Extension % share of wallet customers
- Number of new products (sales and promotion)
- Compile and register product customer potentials (market intelligence)
- Average sale per customer
- Rate of lost customers
- Quality of account plan and other management information
Skills
Competencies
- Customer Focus
- Entrepreneurship
- Negotiating
- Market Orientation
- Networking
- Perseverance
- Problem Analysis
- Result Focused
Knowledge/skills and experience
- Bachelor degree in Food Science
- Minimum 15 years relevant commercial experience in the sector
- Relevant technical knowledge
- Good knowledge of English spoken and written
- Knowledge of ERP and CRM systems
- Communication skills
- Commercial and financial awareness
- Professional/technical expertise
Conditions of Employment
We offer a challenging position in a successful, multinational company, a position in a team, working on Caldic’s strategic growth pillars, an inspiring working atmosphere in a stable company.
Walking the talk ‘Because we care’ you’ll experience a warm onboarding period and a wide range of training courses. A good work-life balance, including flexible working hours, 24 vacation days and homeworking. The offer includes laptop smartphone, a company car with fuel cards and Telepass, an yearly bonus plan, a pension plan, an extra-professional accident insurance, an health insurance cover for you and your family and meal vouchers.
The annual base gross salary range for this position is from €42.500 to € 60.000 (13 monthly salaries) + bonus. Final salary will be determined by experience, competencies, and alignment with the responsibilities of the role within our internal compensation structure.
Yearly bonus plan: 15% of 12 monthly salaries
About Caldic
At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.
We offer:
- Global opportunities with rapid career growth and development
- An inclusive, diverse, and dynamic work environment
- The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more
We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com
Ready to Join Us?
If you're ready to take your career to the next level and join a global leader, apply now at Caldic!
Equal Opportunity Employer
Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.
Origgio, VA, IT, I-21040