Customer Service Representative

Job Details

Job Title: Customer Service Representative

Location: Mumbai, Mahalaxmi

Work Arrangement: Onsite

Key Responsibilities

• Processing sales orders and ensuring accurate order execution.
• Receiving, processing, and, in certain cases, vetting customer orders and related information for accuracy.
• Ensuring correctness of delivery timelines, pricing, quantities, and order status for approximately 450–500 orders per month.
• Attending to customer orders, enquiries, and complaints in a timely and professional manner.
• Coordinating with customers for fresh orders and sales support follow-ups.
• Informing dispatch details of orders and tracking deliveries to ensure timely fulfilment.
• Facilitating Sales personnel with critical order and invoice-related information.
• Managing communication with 55–60 key customers regarding orders, lot details, deliveries, and related queries.
• Preparing Proforma Invoices and supporting documentation.
• Gathering appropriate information and documents from customers for Customer Master creation.
• Coordinating with Imports and Warehouse personnel to ensure timely goods receipt and invoicing.
• Maintaining repositories of order records, commitment records, back-order reports, and open-order reports for routine tracking and future reference.
• Providing process improvement inputs and operational support to the CSR Lead.
• Working in close coordination with the Sales Team, Warehouse, Logistics Manager, and Business Manager to ensure smooth customer servicing and operational efficiency.

Job Requirements

• Bachelor’s degree
• Minimum 4-5  years of similar working experiences
• Fluency in spoken and written English.
•  Possess strong MS Office skills.
•  Knowledge of JD Edward’s or Oracle application software is must.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.