Customer Service Representative

Job Details

Job Title: Customer Support Executive 

Location: Mahalaxmi, Mumbai 

Work Arrangement: onsite

Key Responsibilities

• Purchase Order generation in JD Edwards software
• Complete the PO receipt process
• Communicate and update the suppliers with the required information promptly.
• Handling total correspondence on purchase end.
• Material Planning
• Processing sales orders,
• Attend to customer orders, enquiries and complaints.
• Sending Payment reminders and following up for payments.
• Informing dispatch details of the order and keep a track of delivery
• Co-ordinating with customers for fresh orders & sales support follow up.
• Preparing Proforma Invoice
• Gathering appropriate information from customers to create Customer master
• Collecting documents like Certificate of Analysis / MSDS
• Working in co-ordination with the Sales Team, Ware house and Logistics Manager, Assisting Business Manager

Skills

•  Bachelor’s degree
•  Minimum 2-4 years of similar working experiences / worked in chemical distribution industry 
•  Fluency in spoken and written English.
•  Possess strong MS Office skills.
•  Knowledge of JD Edward’s or Oracle application software is must.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration abilities.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.