Business support & Coordinator

Job Details

Job Title - Business Support /Coordinator (Credit Collection)

Location - Mumbai 

Key Responsibilities

Customer & Stakeholder Engagement
Build and maintain strong relationships with key customers to ensure smooth communication and service excellence
Act as a liaison between customers, sales teams, internal stakeholders, and global suppliers
Ensure timely resolution of customer queries and coordinate business reviews, technical sessions, and customer meetings

Sales & Business Support
Support sales planning by assisting in defining targets and tracking customer-wise performance
Prepare business reports, sales forecasts, and customer transaction records
Monitor performance against targets and support initiatives to improve market penetration

Accounts Receivable & Collections
Monitor customer accounts and follow up on outstanding payments
Coordinate with Sales and Account Receivable teams to ensure timely collections
Share regular updates on receivables and collection status
Engage with critical customers for long-pending dues when required
Apply basic taxation knowledge to resolve tax-related payment issues in coordination with the tax team

Supply Chain & Purchase Coordination
Coordinate with supply chain and procurement teams to manage purchase requirements
Identify and resolve stock shortages and SCM-related challenges through cross-functional collaboration
Align supplier and principal requirements with business priorities

Market Intelligence & Strategy
Analyze sales data, import data, market trends, and competitor activity
Conduct market mapping and provide insights to support strategic decision-making
Identify gaps in the product portfolio and support onboarding of new customers or solutions

Job Requirements

• Bachelor’s degree in business administration or related field required
• 3-4 years of experience ( Chemical Industry background)
• Strong proficiency in Microsoft Excel, Word, and Access
• Strong Analytical skills.
• Ability to work well in a fast-paced environment
• Excellent team development and leadership skills
• Experience in sales support, customer operations, or commercial roles