Credit & Collections Specialist

Job Details

Job Title: Credit & Collections Specialist

Location: Mississauga, ON, Canada

Work Arrangement: Hybrid

About the Role

Position function:

Reporting to the Credit and Collections Supervisor, the individual will be responsible for managing the Credits and Collections function for Caldic North America. This is a 1-year contract role. 

Scope:

The Credit & Collections Specialist is responsible for all functions relating to the extension of credit and collections, while facilitating sales to all customers that represent prudent credit risks. This individual must continually review and manage outstanding invoices and follow up accordingly to ensure customers adhere to credit terms. Regular communication with Customer Care Associates is required for all orders that may be affected due to credit issues.

Major tasks & Duties:

• Review daily shipments to ensure the appropriate customers are on hold or released according to their credit risk based on past due invoices and credit limit availability.
• Review and process customer requests for terms and credit as required by customers, sales representatives and management; order and utilize D&B report as required to review financial and credit score.
• Responsible to assess new customer accounts for credit terms. This includes reviewing credit application terms, trade references prior to opening account and assigning an initial credit limit.
• Respond to external trade reference requests and forward required details to requester.
• Request customer payment on outstanding invoices to ensure payments are received within established credit terms.
• Ensure established credit limits and terms are enforced.
• Review Daily Aging Overdue Report and contact customers with outstanding payments to be made.
• Manage accounts receivable aging to achieve specified DSO targets.
• Manage short payments and/or deductions on customer accounts.
• Update Customer Care and Shipping Dept. on sales orders that are being released or remaining on hold in order to advise customer.
• Coordinate with finance team to ensure customer invoicing and cash application is appropriate and updated on a timely basis.
• Respond to customer inquiries on a variety of matters including account adjustments, establishing payment schedules, cheque information.
• Review month end customer balances and recommend an appropriate allowance for doubtful accounts.
• File proof of claim in case of bankruptcy and deal with all collection agency issues.
• Provide recommended action plan to the Credit & Collections Supervisor on all accounts over 60 days past due.
• Assist with preparation of accounts receivable quarterly reporting to parent company.
• Complete all other duties as assigned by Credit & Collections Supervisor.
• Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements.

Knowledge / Skills and Experience:

• 5 years’ experience in Credit and Collections
• Experience with Dynamic 365 and/or Dynamics AX 2012 is an asset
• Analytic skills in Power BI is an asset
• University Degree in Finance/Accounting is considered an asset
• Cash Application experience is an asset
• Ability to analyze Duns & Bradstreet reports is an asset
• Strong communication and negotiation skills
• Interacts professionally and build rapport at all levels both internally and externally
• Exposure to Food Manufacturing and Distribution industry is an asset
• Ability to give strong attention to detail and accuracy of work
• Able to adapt well to change
• Strong knowledge of MS Office, including Excel, Access, and PowerPoint

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.