Key Account Manager, Pharma

Job Details

Job Title: Key Account Manager

Location: Tokyo, Japan or Osaka

Work Arrangement: Hybrid

About the Role

Position Overview

We are seeking a proactive and commercially driven Key Account Manager to support the growth of our Pharmaceutical Excipients business in Japan. This role focuses on developing new business opportunities, expanding market share, and managing strategic customer and supplier relationships by leveraging Caldic’s excipients portfolio from key global principals.

The successful candidate combines strong sales drive with technical understanding and is capable of acting as a trusted partner to customers in the pharmaceutical industry.

This is an exciting opportunity for a highly motivated individual who is passionate about generating new business, creating innovative solutions and maximizing our customers’ success.  

Key Responsibilities

New Business Development (40%): 
•    Identify and develop new business opportunities within the pharmaceutical excipients market
•    Build and manage a strong sales pipeline to achieve growth targets
•    Convert leads into long-term customer relationships through proactive market development activities

Key Account & Principal Management (60%):  
•    Manage and grow relationships with key pharmaceutical customers and focused principals/suppliers
•    Understand customer formulation and business needs, positioning Caldic’s excipients portfolio effectively
•    Drive cross-selling and upselling opportunities to maximize account value and profitability

Technical Promotion & Support:
•    Promote pharmaceutical excipients through technical discussions, product training, and customer support
•    Represent Caldic at industry events, exhibitions, and customer meetings
•    Monitor market trends, competitor activities, and customer developments to support business strategy

Reporting & Collaboration
•    Provide regular updates on pipeline, sales performance, and market insights
•    Work closely with internal commercial, regulatory, technical, and supply chain teams to ensure customer satisfaction and project execution

Job Requirements

Position Requirements & Key Abilities
•    Bachelor’s degree in Chemistry, Pharmaceutical Sciences, Life Sciences, or related field
•    Minimum 5–7 years of experience in pharmaceutical excipients, specialty ingredients distribution, or related chemical/pharma industry sales
•    Experience in excipients business and pharmaceutical customer management is strongly preferred
•    Strong hunter mentality with proven sales achievement
•    Business-level English communication skills
•    Good analytical, communication, and relationship-building skills
•    Ability to provide technical and commercial support to customers
•    Proficiency in MS Office and CRM tools
•    Willingness to travel within Japan as required

Skills

Key Personal Attributes

• Customer-focused and relationship-oriented
• Results-driven with strong ownership and accountability
• Commercially strategic while execution-oriented
• Collaborative, adaptable, and highly ethical
• Strong understanding of the pharmaceutical industry and competitive landscape

Please note that this is a general description of the role and its requirements. The duties and responsibilities within this role may change over the course of employment at the employer’s discretion. 

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

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