Administrative Assistant

Job Details

Job Title: Administrative Assistant

Location: Croydon South, Melbourne

Work Arrangement: Hybrid

About the Role

We are seeking a high organised, customer focussed, proactive Administrative Assistant to join our Enzyme Solutions team.  This is a Maternity Leave replacement for 7 months, working part-time – 18 hours across 3 days per week.

This is an exciting opportunity to be part of a vibrant and cohesive team and make your contribution to the ongoing success of the business. 

Key Responsibilities

Reporting to the Business Manager, the Administrative Assistant is responsible for, including and not limited to:  

• Provide administrative services in support of the objectives of Caldic’s Enzyme Solutions business.
• Be familiar with company's food safety and quality policy, food safety and quality objectives, quality procedures and work instructions.
• Working closely with the Production Planning Coordinator through:
  • Maintain accurate stock movements, adjustments, journals, bills of material and stock reports through JDE software
  • Monitor, analyse and report on performance to schedule of production activities
  • Identify and detail changes to be made to processing instructions
• Undertake account management activities including:
  • Deliver on KPIs as set by the Business Manager
  • Identify, qualify and convert opportunities in target markets
  • Develop new business solutions for targeted accounts from an existing customer base and new opportunities particularly in food processing, cleaning, protein processing, nutraceutical and waste management
  • Responsible for professional and diligent account management activities
  • Build strong customer relationships and maintain regular, personal contact with key accounts
  • Comply with Dynamics Adoption requirements including updating and developing customer activity, call reporting, opportunity development, competitor activity etc.
  • Create and maintain a customer intelligence database detailing all significant customer, potential customer and competitor activities
  • Partner with customers to plan and deliver accurate sales forecasts and budgets
  • Manage costs within the budgetary constraints as set by the Business Manager
• Be back-up and undertake customer service specialist work as required.
• Contribute to Caldic’s Enzyme Solutions commitment to food safety and quality and maintenance of food safety and quality certifications including FSSC22000.
• Collaborate with internal teams to ensure alignment on customer satisfaction and seamless delivery.
• Undertake other activities as requested by line manager.

Skills

• Prior experience in a similar administration role would be highly regarded
• Understanding and knowledge of manufacturing processes, planning and logistics within a FSSC22000 framework
• Attention to detail and strong problem-solving skills
• Excellent organisational and time management skills and ability to meet competing deadlines
• Good arithmetic skills and comfortable with numbers and general math
• Excellent interpersonal and written skills
• Able to establish and maintain excellent customer relationships
• A team player with good people skills and able to work as a team and independently
• Proficiency with Microsoft Office and JDE

About Caldic

Caldic is a growing global provider of added-value distribution solutions for the life and material sciences, active across 43 countries in Europe, Latin America, North America, and Asia-Pacific.

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable distribution solutions for the food, pharma, personal care, and industrial product formulation markets of the world. Our specialty ingredients and chemicals solutions, carefully sourced and customized to specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain.

To learn more about Caldic and our complete solutions offerings, visit www.caldic.com.

Caldic is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.