Customer Service Manager

Key Responsibilities

Customer Order & Contract Management

• Receive, process, and monitor customer orders from entry to delivery.
• Manage customer contracts, price structures, and service agreements.
• Ensure accurate invoice and timely resolution of billing issues.
• Act as the primary liaison with customers, providing proactive communication and support.

Warehouse & Inventory Operations

• Oversee warehouse activities including receiving, picking, packing, and dispatch.
• Maintain stock proficiency to avoid shortages and ensure timely replenishment.
• Coordinate stock transfers between warehouses to optimize delivery routes and reduce costs.
• Implement inventory management best practices to minimize waste and maximize efficiency.

Transportation, Export & 3PL Management

• Manage trucking and delivery operations from warehouses to customer sites.
• Handle export shipments, including documentation, customs clearance, compliance with international trade regulations, and coordination with freight forwarders.
• Collaborate with 3PL providers, verifying billing accuracy and ensuring timely payments.
• Monitor logistics performance and implement cost‑saving initiatives.

Strategic & Process Improvement

• Identify opportunities for cost optimization across operations and logistics.
• Lead process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.
• Develop and maintain documentation standards, SOPs, and reporting.
• Ensure compliance with internal audit recommendations and corporate guidelines.

Financial & ERP Oversight

• Oversee invoicing, billing checks, and reconciliation processes.
• Utilize ERP systems for order processing, inventory tracking, and financial reporting.
• Support budget preparation, forecasting, and performance monitoring.

Leadership & Team Development

• Manage and coach the customer service teams.
• Ensure resources are allocated effectively and performance targets are met.
• Foster a culture of accountability, continuous improvement, and customer focus.

Reporting & Compliance

• Commit to transparency with management.
• Provide regular operational reports, including KPIs and new project updates.
• Ensure compliance with industry regulations, export laws, and company policies.

Others

       Any other assignment from Supply Chain Manager

Skills

• Strong communication skills
• Attention to detail
• Creative problem-solving
• Careful, enthusiastic, pro-active

Job Requirements

• Degree in Business Administration, Supply Chain Management, Logistics, or similar field
• Demonstrable ability to lead and manage staff
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects
• Good spoken and written English skills.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.