Global CRM Intern

Job Details

Job Title: Global CRM Intern

Location: Seattle, WA

Work Arrangement: Remote

About the Role

This position is based out of Seattle, WA

Position function: The Global CRM Intern supports the CRM team by enhancing user enablement and adoption across regions. This role focuses on developing simplified, scalable training solutions and exploring AI-driven tools to improve CRM usability, onboarding, and best practice adherence.

Scope: The Global CRM Intern will report to the Global CRM Manager and support the Global CRM team in developing enhanced training resources for regional CRM users.

This role requires a technically minded individual with an interest in AI who can transform existing user guides into short, clear, and engaging training videos. These materials will be used to support both existing employees and the onboarding of new team members.

The intern will also have the opportunity to explore and leverage AI capabilities, including tools such as Sales Co-Pilot, to enhance training solutions. This would include developing interactive tools that integrate with the CRM platform to provide real-time guidance and support for commercial teams.

The overall objective of this role is to help make CRM systems more intuitive through AI-driven guidance, reducing the need for frequent hands-on training. In doing so, the Global CRM team will be better positioned to focus on strategic development initiatives while decreasing reliance on third-party contractors.

Key Responsibilities

• Develop and redesign CRM training materials for regional teams (EU, NA, APAC)
• Convert existing documentation into short-form video training content
• Evaluate and experiment with AI tools to enhance CRM training and user support
• Support the implementation of AI-driven guidance within CRM platforms
• Identify opportunities to improve CRM adoption and data quality through automation
• Assist in documenting best practices and standardizing processes across regions 
• Collaborate with regional CRM stakeholders to align training with user needs

Skills

• Foundational knowledge of IT systems and an interest in CRM platforms and AI tools
• Strong technical aptitude with the ability to learn new technologies quickly
• Ability to simplify complex concepts into clear, user-friendly training content
• Basic analytical, problem-solving, and organizational skills
• Good communication skills, both written and verbal
• Experience or education in IT, Computer Science, or a related field
• Prior CRM exposure is an asset but not required; interest in AI and automation is preferred

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.