Key Account Manager, Personal & Home Care

Key Account Manager, Personal & Home Care

Job Title: [Key Account Manager, Personal & Home Care]

Location: [Bangkok, Thailand]

Work Arrangement: [Onsite]

About the Role

The Key Account Manager will handle accounts that segmentation analysis has identified as good growth and potential. The Key Account Manager will strive to meet the needs of these important accounts on multiple levels. They will orchestrate resources throughout the organization to serve these customers with value added solutions. These customers are critical for the achievement of Caldic’s long term sustainable growth strategy.

Key Responsibilities

• Know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc.
• Develop by leveraging on appropriate Caldic resources including Marketing team and others, mid to long terms Account Plans. Grow sales in various business segments of the customer. 
• Take ownership and accountability for implementing Account Business Plans. Leverage internal system for information related to call planning, customer identification and contacts management, account strategy and planning and customer needs follow up. Master the CRM platform and drive customer relationship management activities, using the CRM system to capture prospects, accounts, contacts, contact activities, tasks, opportunities, sales and all other selling activities.
• Drive and develop solid relationships with the customer and actively drive our internal stakeholder relationship with customers at all levels (top-to-top engagement).
• Drive customer solution activities such as opportunity management, Customer/Innovation/Guru Days, product demonstration, joint sales calls and sample management.  
• Establish and maintain customer intelligence, proactively keep abreast of customer’s organization updates and changes and leading customer strategies. Keep abreast of market, industry and competitor intelligence and trends.
• Meet or exceed sales growth, profitability, pipeline, spark and other business goals. Manage sales forecasting and DSO.
• Develop joint marketing plans with suppliers, in partnership with sales team and application lab to help suppliers market their products and develop business growth.
• Proactively work to ensure effective negotiations and relationship management with supplier, takes the lead for communications during difficult discussions of dispute and issue resolution.
• Monitors the market and client environment to proactively identify trends and risks, as well as strategies to address opportunities for new products. And conducts analysis of developing project, performance, opportunities for achieve supplier target.  

Skills

• High integrity and ethical standards, an excellent role model.
• Good communicator and listener.
• Customer-focused, aggressive and results-oriented.
• Team player with demonstrated ability to effectively collaborate on a team with both senior management colleagues and staff.
• Ability to influence, coordinate and lead others particularly within organization.
• Strong negotiation and problem-solving skills.
• Curios and with good learning agility. 
• Proactive and has a sense of urgency; calm positive attitude under pressure.

Job Requirements

• Bachelor’s degree in science/chemistry, business or related qualification.
• Minimum 7 years of direct experience in account management in personal and home care industry
• Excellence command of both written and spoken English as well as local language.
• Proven track record in successfully managing and growing key accounts.
• Able to engage customers at all levels of their organizations including at top level senior management.
• Strong interpersonal skills with the ability to establish internal and external relationships to serve customer.
• Analytical with strong problem-solving skills.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.