Key Account Manager, IS

Job Details

Job Title: Key Account Manager, IS (Electronics)

Location: Bangkok, Thailand

Work Arrangement: Hybrid

About the Role

The Key Account Manager is responsible for handling Caldic’s most important customer accounts. These accounts make up the highest percentage of company income, and the Key Account Manager must build and maintain a strong relationship with each customer at all levels of the customer organization. He/she will be the lead point of contact for all key customer matters, anticipate the customer's needs, work within the company to ensure deadlines for the customer are met, and help the customer succeed. The Key Account Manager will also bring in new business from existing customers or contacts and will develop new relationships with potential customers.

The successful Key Account Manager should be able to draw on company resources to develop and implement strategic solutions to achieve key customers’ long-term goals.   The KAM will analyze customer information and data and market information to develop business and marketing strategies to strengthen the business relationship with the key account and develop mutually profitable business opportunities.

Key Responsibilities

• Develop sales plans that will have a substantial impact on the achievement of country results.
• Work together with the Industry Manager and Business Manager to drive sales growth, gross margin, pipeline, and other business goals.
• Work with team to identify target customers, develop a pipeline, prepare for sales calls, conduct successful sales calls, prepare proposals, complete follow up and close the sale. 
• Foster and develop ongoing, long term customer relationships.
• Achieve sales and working capital goals and other KPIs.
• Ensure that Dynamics (CRM system) is fully always updated.
• Keep abreast of Caldic wide strategy, initiatives and programs across all functions and develop local applications.

Skills

• Bachelor's degree in Engineering, Science/chemistry, business or related qualification.
• Minimum 5-7 years of direct experience in account management in Electronics industry.
• Proven track record in successfully managing and growing key accounts.
• Able to engage customers at all levels of their organizations including at top level senior management.
• Proficient in all Microsoft Office applications as well as CRM software (Dynamics).
• Strong interpersonal skills with the ability to establish internal and external relationships to serve customer.
• Analytical with strong problem-solving skills.
• Good command of both written and spoken English as well as local language.
• Ability to build rapport with key customers.
• Ability to handle multiple customer accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.

Job Requirements

• Bachelor’s degree in Engineering, Science/chemistry, business or related qualification.
• Minimum 5 years of direct experience in account management in Electronics industry.
• Strong interpersonal skills with the ability to establish internal and external relationships to serve customer.
• Good command of both written and spoken English as well as local language.
• Ability to build rapport with key customers.
• Excellent communication skills.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.