Customer Services Representatives

About the Role

Customer Services Department is an important engine part to support our business. The role of the Customer Services Representative is mainly to provide a beyond expectation services to both of internal and external customers.  

Key Responsibilities

• Coordinate with customer to meet with their sales order, including customer requirements and their expectation
• Coordinate with oversea customer for exporting activities to satisfy with their requirements
• Involve directly on relationship building/maintaining with customers and suppliers
• Create and maintain customer database for analysis and planning
• Proceed Order management including Sales order creation, invoicing, delivery scheduling and CN/DN issuance or product replacement at cost effective manner.
• Responsible for the accuracy and completely information and any document
• To participate and comply with all relevant QHSE legal and other requirements including others that concerns of Customers, suppliers and Contractors associated with the job functions and responsibilities.

Skills

• Customer focused and Results oriented
• Self motivated, and strong communication to deal with facing problem
• Helpful in mindset and flexible and adapt to meet with customer expectation
• Strong interpersonal skills with establish relationships across organization levels, both internally and externally

• Work well under pressure with sense of emergency
• Positive can-do attitude

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Job Requirements

• Bachelor’s degree in any related field
• Minimum 3 years experience in sales administration/customer services of the related industry
• Experience background in coordinate with shipping, cargo or logistic businesses preferred
• Good command of English, writing, speaking and reading
• Computer literate, and experience in JDE will be added advantage

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.