Account Manager, PHC

Job Details

Job Title: Account Manager Personal Care

Location: Mairanga Bay, Auckland, NZ

Work Arrangement: Hybrid

About the Role

At Caldic, we combine the strength of a global specialty ingredients and chemicals leader with the agility, creativity, and customer focus of a local partner. With over 100 years of industry expertise and an extensive network across Asia Pacific and ANZ, we help our customers unlock growth through innovative solutions, technical excellence, and deep market insight.

We are seeking an ambitious and commercially driven Account Manager to accelerate growth in our Personal & Home Care business. This is an exciting opportunity for a proactive hunter who thrives on identifying new opportunities, building lasting customer partnerships, and delivering value-added solutions that make a real difference.

As a trusted advisor to customers, you will leverage your market knowledge, technical expertise, and relationship-building skills to grow key accounts, develop new business pipelines, and position Caldic and our principals as partners of choice. Working collaboratively across the organisation, you will help customers achieve their long-term goals while driving sustainable, profitable growth for the business.

If you are passionate about winning new business, creating innovative solutions, and helping customers succeed, join Caldic and be part of a team shaping the future of the Personal & Home Care industry.

Key Responsibilities

• Win new business and extend existing sales and business with existing and new customers for PHC.
• Develop sales plans that will have a substantial impact on the achievement of country results.  
• Work closely with the Regional Head of Personal & Home Care to drive sales growth, gross margin, pipeline, and other business goals.  
• Work with team to identify target customers, develop a pipeline, prepare for sales calls, conduct successful sales calls, prepare proposals, complete follow up and close the sale.  
• Foster and develop ongoing, long term customer relationships.  
• Meet or exceed sales growth, profitability, pipeline and other business goals. Manage sales forecasting and debtor days / days sales outstanding. Achieve sales and working capital goals and other KPIs. 
• Keep abreast of Caldic wide strategy, initiatives and programs across all functions and develop local applications.  
• Know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc. 
• Develop by leveraging on appropriate Caldic resources and working collaboratively, mid to long terms Account Plans. Grow sales in various business segments of the customer. 
• Take ownership and accountability for implementing Account Business Plans. Leverage internal system for information related to call planning, customer identification and contacts management, account strategy and planning and following up on customer needs. 
• Master the CRM platform and drive customer relationship management activities, using the CRM system to capture prospects, accounts, contacts, contact activities, tasks, opportunities, sales and all other selling activities. Ensure it is fully and always up-to-date. 
• Drive and develop solid relationships with the customer and actively drive our internal stakeholder relationship with customers at all levels (top-to-top engagement). 
• Drive customer solution activities such as opportunity management, Customer/Innovation product demonstration, joint sales calls and sample management. 
• Establish and maintain customer intelligence, proactively keep abreast of customer’s organization updates and changes and leading customer strategies. Keep abreast of market, industry and competitor intelligence and trends.  

Skills

• Education: Bachelor’s degree in science/chemistry/chemicals or related qualification. 
• Experience: Experience working in, coupled with a passion for, the personal and home care industry, preferably within the chemical distribution industry. 
• Sales Drive: Solid commercial and financial acumen in a “hunter” business to business sales role. Commercial know-how in pipeline development, pricing (top and bottom line). 
• Able to motivate, set priorities and objectives to achieve sales/business results.  
• Strong ability to establish mid to long term plans and work with customers to understand their needs and address them with creative solutions.   
• Relationship Skills: Exceptional communication and interpersonal skills, with the ability to establish trust and rapport with customers and build long-term partnerships. Well-developed negotiation skills. 
• Technical Knowledge: Ability to effectively support product promotion, technical inquiries, and customer training and help customers find the solution they need to be successful.  
• Analytical Ability: Strong problem-solving skills and the ability to analyze market and customer data to inform strategy. 
• Travel: Willingness to travel within the assigned territory as needed to meet with customers. 
• Tool: Proficiency in MS Office and CRM software to manage, monitor and track business.  
• Safety and Compliance: Ensure safety of team and compliance with safety and product related policies and procedures.  

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We offer:

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 44 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.